Adlink RuffSystem 800 Manual do Utilizador descarregar pdf (Página 17)

RuffSystem User’s Guide 13

Appendix A Technical Support

ADLINK Technology, Inc. provides a number of methods for contacting Technical Support listed in the

Table A-1 below. Requests for support through the Ask an Expert web page are given the highest priority,

and usually are addressed within one working day.

• ADLINK Ask an Expert – This is a comprehensive support center designed to meet all your technical

needs. This service is free and available 24 hours a day through the Ampro By ADLINK web page at

tp://www.adlinktech.com/AAE/. This includes a searchable database of Frequently Asked Questions,

which will help you with the common information requested by most customers. This is a good source

of information to look at first for your technical solutions. However, you must register online if you

wish to use the Ask a Question feature.

• Personal Assistance – You may also request personal assistance by creating an Ask an Expert account

and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.

You will receive immediate confirmation that your request has been entered. Once you have submitted

your request, you must log in to go to the My Stuff area where you can check status, update your

request, and access other features.

• InfoCenter – This service is also free and available 24 hours a day at the Ampro By ADLINK web page

at http://www.adlinktech.com

. However, you must sign up online before you can login to access this

service.

The InfoCenter was created as a resource for embedded system developers to share ADLINK’s

knowledge, insight, and expertise. This page contains links to technical manuals, white papers,

specifications, and additional technical information.

Table A-1. Technical Support Contact Information

Method Contact Information

Ask an Expert http://www.adlinktech.com/AAE/

Web Site http://www.adlinktech.com

Standard Mail ADLINK Technology, Incorporated

5215 Hellyer Avenue

San Jose, CA 95138-1007, USA

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